Policies and FAQs

Shipping

In general, orders are shipped within 1-2 business days from receipt of payment. If an exception to this is expected, a notice will be posted site wide, or on the product page of individual items (in the case of pre-orders, etc.) Please keep in mind that I am a small business, not Amazon.com and I cannot make the same guarantees. A confirmation email will be sent once an order is shipped.

I ship within Canada and to the United States via Canada Post. Orders can only be shipped to the billing address of your credit card or the address associated with your PayPal account. No exceptions will be made.

Shipping is calculated at check-out based on current Canada Post rates and includes a modest handling fee.

CanadaExpected Shipping Time
Lettermail***2-4 business days*
Regular Parcel2-9 business days*
Xpresspost1-2 business days*
United States
Lettermail USA***4-7 business days*
Tracked Packet USA4-7 business days*
Xpresspost USA2-3 business days*

*Canada Post delivery time are estimates only and do not account for order preparation time prior to shipment, nor for any extra time it may take US orders to clear customs or if you are located in an area with limited postal service.

Customs & Duty Fees

You are responsible for any customs and duty fees or any other similar charges that may be levied on shipments outside of Canada.

Cancellations & Returns

Cancellations are accepted within 24 hours of purchase, provided the item(s) have not been shipped.

For returns, please contact me within 14 days of delivery and return the item within 30 days. You are responsible for return shipping costs and loss of value if the item is not returned in its original condition. The refund will be processed once I receive the item.

The following items cannot be returned:

  • digital/downloadable items
  • non-tangible services

Patterns & Digital Downloads

Digital items are protected by copyright and are for personal use only. Please do not reproduce, redistribute, or otherwise share in any manner. You may not sell the completed product.

Digital files will be available for instant download upon receipt of payment and will be available to download for 7 days after purchase, so please make sure to download the file right away.

Services

Services are subject to additional terms and conditions and contracts that are specific to the service rendered.

Miscellaneous

If you have any questions or concerns, please contact me before placing your order.

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